Refund & Returns Policy

1. General
   This website operates as a multi-vendor marketplace owned and managed by FIXTIME CART BUZZ PRIVATE LIMITED. Multiple independent sellers list and sell their products through this platform.
   By placing an order on this website, you agree to the refund and return conditions mentioned below.

2. Seller Responsibility
   Each vendor is responsible for the quality, accuracy, packaging, and delivery of their listed products.
   Return and refund requests are handled according to the individual seller’s policy where applicable. However, the platform may assist in resolving disputes between buyers and sellers.

3. Return Eligibility
   Products may be eligible for return within 7 days from the date of delivery unless otherwise specified by the seller.

To qualify for a return:
• The item must be unused and in the same condition as received.
• The item must be returned in its original packaging with tags, accessories, and invoice.
• The product must not be damaged due to misuse or improper handling.

4. Non-Returnable Products
   Certain products may not be eligible for return or refund, including:
   • Personal care or hygiene products once opened
   • Perishable items
   • Clearance or final sale items
   • Customised or made-to-order products
   • Any product marked as “Non-Returnable” on the product page

5. Damaged, Defective, or Incorrect Products
   If a customer receives a damaged, defective, or incorrect item, they must notify us within 48 hours of delivery with photos or supporting proof.
   After verification, the seller may provide:
   • Replacement of the product, or
   • Full or partial refund

6. Return Request Process
   To request a return, customers must contact the support team or initiate a return request through their account with the following details:
   • Order Number
   • Product Name
   • Reason for Return
   • Photos (if damaged or defective)

Once the request is approved, instructions for returning the product will be provided.

7. Refund Processing
   After the returned product is received and inspected by the seller:
   • Approved refunds will be processed within 5–7 business days.
   • Refunds will be issued to the original payment method used during purchase.

8. Shipping Charges
   • Return shipping charges may be borne by the customer unless the return is due to a defective or incorrect product.
   • Original shipping charges are generally non-refundable unless the seller confirms an error.

9. Order Cancellation
   Orders may be cancelled before they are shipped. Once shipped, cancellation may not be possible and the customer may need to follow the return process after delivery.

10. Platform Limitation
    FIXTIME CART BUZZ PRIVATE LIMITED acts only as a marketplace platform connecting buyers and sellers. While we assist in resolving issues, the platform shall not be directly responsible for product quality, warranties, or seller obligations beyond facilitating transactions.

11. Contact Information (For All Policies)

FIXTIME CART BUZZ PRIVATE LIMITED
Principal Place of Business (GST Registered):

Office No. 309, 3rd Floor
15A/55 WEA, Karol Bagh
New Delhi – 110005